Operational systems · Knowledge · Practical AI
Turn scattered work into a system your team can actually use.
RIAD helps growing businesses organize knowledge, improve processes, and put AI to work - so people find answers faster and leaders spend less time untangling operations.
What RIAD is
Operational clarity, built around your business.
RIAD is an operational-systems company. We find the friction behind slow work, organize the information your business already has, and build a clearer way forward.
Services
Hands-on diagnostics, cleanup, system design, and implementation for organizations that need the work done.
Explore servicesMemberships
Ongoing access to Derek and practical guidance without adding another full-time hire.
Compare optionsFree resources
Focused tools to help you expose a bottleneck, document a process, or reclaim time this week.
Use the free toolsThe real problem
The work is happening. The system around it is leaking.
Growth exposes every gap between people, process, and information. Those gaps quietly consume payroll, attention, and momentum.
Important knowledge lives across drives, inboxes, chats, documents, and individual memory.
Experienced employees become human search engines while higher-value work waits.
Work stalls when an approval, file, or undocumented step sits with one person.
Tools overlap, do not connect, or never become part of the team's normal workflow.
Meet IRC
One source of truth. Answers your team can use.
IRC - Intelligent Response Companion - turns approved company knowledge into a practical, searchable companion for your team.
- Find SOPs, policies, and process answers faster.
- Support onboarding without repeating the same explanation.
- Keep useful knowledge from walking out the door.
- Give AI a focused job inside the way your company works.
How RIAD helps
Start with the bottleneck, not the buzzword.
Every engagement begins with the work itself: where it slows down, what information is missing, and what would make the day easier.
5-Day Operations Checkup
A quick, light-touch review of current workflows to expose bottlenecks and map the easiest ways to save hours.
See the checkupKnowledge Tune-Up
Turn scattered files and undocumented know-how into a cleaner, trusted information system.
See knowledge servicesIRC Implementation
Configure an Intelligent Response Companion around the information and workflows your team actually uses.
Explore IRCFree interactive tool
Information Leak Calculator
Estimate what it costs when people spend paid time searching, waiting, re-entering, and asking again.
Estimate uses 52 weeks. For a fuller cost picture, use loaded labor cost rather than base wage alone.
Estimated annual capacity cost
Time already being paid for, but not moving the work forward.
Ongoing support
Get RIAD in your corner.
Choose weekly group access, a recurring private strategy session, or one focused intensive. Bring the real work; leave with a clearer next move.
Learn · Partner · Solve
Weekly AI Office Hours starts at $24/month. Dedicated 1-on-1 Strategy is $200/month. A single 1-on-1 Intensive is $250.
Free resources
Make one part of work easier today.
Use a focused RIAD tool to document a process, find a bottleneck, improve onboarding, or put AI to work.
The One-Page SOP Builder
Capture the owner, trigger, steps, pitfalls, and success measure for any repeatable process.
Get the template5 AI Prompts Every Manager Needs
Copy-and-paste prompts for meeting notes, emails, process mapping, tone, and translation.
Get the swipe fileThe 5-Minute Bottleneck Finder
Spot the hidden risks, delays, and manual bridges keeping work from moving.
Run the auditStart small
Bring us one process that feels harder than it should.
In 15 minutes, we can identify the friction, clarify the next step, and see whether RIAD is a fit.